Filler words can kill your credibility and rob you of your authority. Qualifiers, disclaimers, and hedging phrases (“sort of”, “maybe”, “y’know”, “like”) make you sound unsure of your ideas. And turning statements into questions sounds like you’re apologizing for having an opinion at all, don’t you think? To learn the two words that are never appropriate for every audience, click on this 1-min animation (and turn on your speakers).